Privacy Policy

1. Personal Information We Collect

1.1 Types of Personal Information Collected

Depending on how you interact with our Services, we may collect the following information:

• Personal identifiers and contact information, such as your name, email address, phone number, and any other information you submit through our Services.
• Account information used to create your online account (e.g., username and password).
• Communications between you and us. When you communicate with us, we may collect and save a record of your communication and any Personal Information provided during the communication.
• Screen and audio data including visual data from your screen captures and audio inputs that you permit our application to access for the purpose of providing real-time assistance.
• Billing and financial information when you purchase our Services (e.g., billing contact name, billing address, payment details including credit card information, and your purchase history).

1.2 Sources of Personal Information

We collect Personal Information from various sources including:

• Directly from you when you register for an account, make a purchase, or use our Services
• Automatically through your use of our desktop application
• From your device when you provide screen and audio access permissions

2. How We Use Personal Information

We use the Personal Information we collect for the following purposes:

• Provide and improve our Services: To deliver the Services you request, process transactions, maintain your account, and improve our Services' functionality and user experience.
• Real-time assistance: To analyze your screen and audio inputs to provide contextual responses and support during interviews, meetings, sales calls, and other situations where you use our Services.
• Service personalization: To personalize your experience with our Services and deliver content relevant to your interests.
• Customer support: To respond to your inquiries, provide technical assistance, and resolve issues.
• Analytics and research: To understand how users interact with our Services, identify usage trends, and develop new features.
• Marketing and communications: To send you updates about our Services, provide information about products and services that may interest you, and communicate about your account or transactions.
• Security and fraud prevention: To verify accounts, prevent fraudulent transactions, monitor for and address unauthorized activities, and enforce our Terms of Service.
• Legal compliance: To comply with applicable legal requirements, industry standards, and our policies.

3. Disclosure of Personal Information

3.1 Service Providers

We may disclose Personal Information to third-party service providers who perform services for us, such as hosting providers, payment processors, customer support providers, analytics services, and other similar service providers. These service providers are contractually obligated to use your Personal Information only to provide services to us and in accordance with our instructions.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our business or assets, your Personal Information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your Personal Information.

3.3 Payment Terms

We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your Personal Information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users of the Services or the public
• Protect against legal liability